Frequently asked questions

Not at the moment: appointments are booked by phone only, on 021 964 30 00.

Yes. Our 8 general practitioners are accepting new patients, whether you live on the Vaud Riviera, are an expat or a student.

No. Our walk-in emergency service welcomes you without an appointment, on the 3rd floor of the Montreux railway station (SBB) building.

Consultations (4th floor) take place Monday to Friday, 8am to 12pm and 1pm to 5pm. Our walk-in emergency service (3rd floor) welcomes you without an appointment Monday to Friday, 8am to 5pm, and Saturday, 9am to 1pm. The centre is closed on Sundays.

Dial 144 immediately, the Swiss emergency medical number, in the event of: severe chest pain, difficulty breathing, sudden paralysis on one side of the body, sudden difficulty speaking, loss of consciousness, heavy bleeding.

Walk-in emergency care is designed for conditions that need prompt care without being life-threatening: a wound that needs stitches, a sprain or a fall, a fever that persists, acute pain, an infection, feeling faint or unwell with no apparent sign of anything serious. For follow-up, a prescription or a check-up, your regular doctor remains the best option. Read the article

Yes. Radiology and the laboratory are right here on site: in most cases, the examination, imaging and results all happen on the same floor.

6 specialties: general practice, orthopaedics and traumatology, obstetrics and gynaecology, general surgery, medical genetics and psychiatry and psychotherapy.

16 doctors and practitioners, working together under one roof. Meet the team

Yes: Dr Eric Turgis's practice, Grand-Rue 1, 1814 La Tour-de-Peilz. Appointments on 021 944 44 49.

For a difficult period, anxiety, bereavement or exhaustion, psychotherapy is often the right place to start. For more pronounced disorders or a question about treatment, the psychiatrist is the right person to see. If in doubt, your general practitioner will guide you. Read the article

Medical consultations are covered by compulsory basic health insurance (LAMal), subject to your deductible and retention fee.

The deductible is the amount you pay each year before basic insurance starts to reimburse: from CHF 300 to CHF 2,500 for an adult, CHF 0 for a child. Above that, you still pay 10% of the costs, the retention fee, capped at CHF 700 per year for an adult and CHF 350 for a child. Run the simulation

Yes: a walk-in emergency consultation is covered by compulsory basic health insurance (LAMal) like any medical consultation, under the same deductible and retention fee mechanism.

Our billing team will be happy to help on 021 964 30 00.

In the Montreux railway station (SBB) building, on platform 1: Avenue des Alpes 74, 1820 Montreux. Step off the train, or the bus, and you're there.

Montreux Casino, Gare, Rue de la Gare and Le Taux.

At the Parkhaus de la Gare, the Chez Firi station car park or the Rue de la Gare car park.

Yes, all floors are served by a lift.

Yes. Anyone who moves to Switzerland must take out compulsory basic health insurance (LAMal) within 3 months of arriving. Cover is backdated to the day of arrival if you meet this deadline. Read the article

Under the standard insurance model, yes, with no prior registration. Some cheaper models (family doctor model, telemedicine model) require you to go through a designated first point of contact: check your contract.